Steve Muhic
Helping hospitality organizations elevate guest experience through service standards, operational training, leadership development, and front-of-house systems.
Founder
MUHISET Hospitality Consulting
Foundation
Beverly Hills and West Hollywood luxury hospitality
Availability
Consulting engagements wherever hospitality teams operate
Front-of-house leadership built for high-level service delivery.
My professional foundation was built within the ultra-luxury hospitality environments of Beverly Hills and West Hollywood. Today I support hospitality teams wherever they operate, helping leadership elevate service delivery through standards, training frameworks, and operational structure.
I specialize in quickly assessing hospitality operations, identifying strengths and weaknesses, building clear action plans with leadership teams, and implementing service frameworks that teams can sustain long term.
Practical support for guest-facing hospitality operations.
Service Standards & SOP Development
Build guest-facing standards, operational procedures, and service frameworks that teams can execute consistently.
Training & Leadership Development
Elevate managers and service teams through hands-on coaching, role-playing, and structured leadership development.
Operational Assessments
Assess current hospitality operations, identify service gaps, and deliver clear action plans for improvement.
Guest Experience Strategy
Strengthen service delivery through team alignment, operational structure, and systems that sustain standards over time.
How I work
Assess
Evaluate team strengths, service gaps, operational flow, and opportunities to empower staff.
Align
Build a practical action plan with leadership teams that clarifies expectations, priorities, and service goals.
Elevate
Implement coaching, training frameworks, and service systems that teams can sustain long after launch.
Luxury hospitality environments and operational credibility.
Professional foundation built in Los Angeles luxury hospitality, with consulting work extending beyond that market.
Selected Properties
- Montage Beverly Hills
- San Vicente Bungalows
- Sunset Tower Hotel
- Fairmont Miramar Hotel & Bungalows
Areas of Work
- Front-of-house operations leadership
- Service standards and training systems
- Leadership development and coaching
- Operational assessments and guest experience improvement
Developing future hospitality leaders.
A central focus of my work is identifying, developing, and advancing future hospitality leaders. Former direct reports have gone on to management roles at leading luxury hospitality organizations including:
- Waldorf Astoria Beverly Hills
- The Peninsula Beverly Hills
- The Maybourne Beverly Hills
- L’Ermitage Beverly Hills
- Sunset Tower Hotel
- The London West Hollywood
- Fairmont Miramar Hotel & Bungalows
- San Vicente Bungalows
Let’s talk.
If you are building, refining, or scaling a hospitality operation and want to elevate guest-facing service, I’d be glad to connect.